Case Studies

How reputation growth actually works

Illustrative examples across home services, hair & beauty, and auto repair. Names and numbers are sample data — not live results or a guarantee of outcomes.

Maple Ridge Plumbing

Home services · Plumbing & HVAC

Challenge

Happy customers, but almost no public reviews. New prospects couldn't see the trust the team had earned over fifteen years.

What Prosivra built

Prosivra set up after-job review requests by SMS, connected the Google Business Profile, and stood up a response workflow with a 24-hour SLA.

New reviews in 90 days

4.8

Avg. rating (Google)

100%

Response rate

"The first review request went out the morning after a job. By Friday we had four new reviews — more than the previous six months combined."

Lumen Hair Studio

Hair & beauty · Appointment-based

Challenge

Reviews came in but no one responded, and a couple of scheduling complaints sat unanswered for weeks.

What Prosivra built

Prosivra connected reviews into one view, drafted AI-assisted replies against the studio's tone guide, and routed concerns to the front desk owner.

6 hrs

Median response time

Concerns resolved

+3x

Repeat-visit mentions

"Now every review gets a real reply, and the occasional complaint turns into a return visit instead of a lost client."

Northgate Auto Repair

Auto repair · Service counter

Challenge

A strong word-of-mouth reputation that didn't translate online. The owner wanted proof of trust visible before a new customer called.

What Prosivra built

Prosivra built a review request sequence tied to completed service tickets, a website review display with attribution, and a monthly trend report.

40+

Google reviews added

4.5 → 4.7

Rating trend

+22%

Inbound calls citing reviews

"People now tell us they picked us because of what other customers said. That's the whole point."

These case studies are illustrative composites. Specific features depend on the agreed package, connected platforms, permissions, and technical setup.

Your turn

Let's build your reputation system

Book a short consultation and we'll map the review requests, responses, and reporting that fit your business.

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