Build a Reputation That Gives New Customers Confidence to Choose You.
Request honest Google and Facebook reviews, respond thoughtfully, and help future customers make an informed choice.
- Request reviews consistently.
- Respond promptly and professionally.
- Help future customers choose with confidence.
This is a demonstration experience. All reviews, messages, and notifications shown here are fictional examples, not feedback from real clients.
After a review
See what happens after a review
Explore three examples: positive feedback, a practical suggestion, and a concern that needs attention.
A clear process, from review request to follow-up
Six steps that turn a completed job into visible trust.
1. Choose the Right Moment
Agree when to invite feedback — typically right after a job is completed or a service is rendered.
2. Send the Request
Deliver a branded email or an eligible, consented SMS with a direct review link.
3. Make Reviewing Easy
Let customers share honest feedback on the platform they already trust.
4. Monitor New Feedback
Bring supported connected reviews into one working view and notify your team.
5. Prepare a Thoughtful Response
Generate an AI-assisted draft for staff to review, refine, and publish.
6. Showcase and Improve
Display genuine reviews where appropriate and track trends over time.
Private feedback and public reviews are different. A customer's rating must never determine whether they can access a public review link.
What Prosivra builds for your business
A complete reputation system, configured for the way your team actually works.
1. Review Request Setup
Branded email and SMS templates, review links, agreed timing, and reminder rules.
2. Platform Connections
Connect your eligible Google Business Profile and Facebook Page, with the necessary account access.
3. Review Monitoring and Alerts
A central view of supported connected reviews, with notifications and a follow-up process.
4. AI-Assisted Response Workflow
Response guidelines, draft replies, and staff review before publication.
5. Website Review Display
A review display using genuine customer reviews and appropriate source attribution.
6. Reporting and Handover
A configured reporting view, end-to-end testing, staff guidance, and a clear operating process.
Exact features depend on the agreed package, connected platforms, available permissions, and technical setup. Any ongoing management is defined in your service agreement.
Business profile access, approved branding and messages, an agreed request trigger, appropriate customer contact permissions, and a staff member responsible for follow-up.
See what your team can track
One working view of every review request, response, and follow-up.
Sample weekly trend for one connected platform. Google and Facebook ratings are shown separately, never combined into a single score.
This dashboard is an illustration with sample data. It does not represent real performance, guaranteed results, or a live connection.
Your business reputation checklist
Work through it on screen, then download or copy it for your team.
Foundations
Asking for reviews
Responding and improving
Build a reputation system your team can rely on
Let's identify what your business needs to request reviews consistently, respond with care, and build visible trust.
Books a business-owner consultation with Prosivra — not a customer appointment calendar.